Frequently Asked Questions


Here are some FAQs, if you still have a question then drop us an email and we'll aim to get back to you within 24 hours

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Delivery & Returns

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Ordering, Delivery & Returns


Standard delivery for an order is £2.95. This is delivered by Royal Mail 2nd class and you expect to receive the order within 3-4 working days from date of order.

Express delivery is available on all orders for £4.95. This is delivered by Royal Mail 1st class and you can expect to receive the order within 2-3 working days from the date of order.

Both of the above delivery options are to mainland UK only. International delivery is available upon checkout with prices quoted depending on the delivery address.

A member of our customer service team will be happy to help if you send us an email with your query to hello@britishbabies.co.uk.

If your question relates to a specific order, then please quote your order number.

You will receive an email confirmation shortly after placing your order.

Orders placed before 2pm will be dispatched on that day via the delivery method selected at the checkout. If you selected standard delivery then your order should arrive within 2-3 working days. If you selected express delivery then you order should arrive within 1-2 working days.

Orders placed after 2pm will take 3-4 working days via standard delivery  and 2-3 working days via express delivery.

Yes we do. You can select for delivery within Europe or outside Europe in the delivery options during the checkout process. The price will be shown for the delivery location you select.

Simply fill in the return form that arrived with your item, package the item up securely with the returns form inside and take it to your local post office.

We recommend you obtain proof of postage and you must forward the receipt of postage in order for us to refund this to you.

Returns postage can only refunded if a receipt is provided.

Sizing, Fit & Care


All our clothes are made using organic cotton jersey so are gentle on the skin and have a soft comfortable stretch to them. However due to their untreated nature, they do shrink in the wash slightly so our recommendation is to size up if your baby or child is either tall for their age, or towards the end of the size range. E.g for an 9 week old baby, we’d recommend a 3-6 month baby grow rather than 0-3 month unless they are small for their age.

Our garments are designed for washing using 30 degrees celsius. It helps all clothes last longer, retain their colour better whilst also saving you money on your household bills. Also due to their organic, untreated nature, they are more likely to shrink at a higher temperature.

For any clothes that are in contact with babies and children skin are best being washed with non-biological washing powder.

Check the individual care labels in each item to be sure of the maximum temperature to wash at and its suitability for tumble drying.

A member of our customer service team will be happy to help if you send us an email with your query to hello@britishbabies.co.uk.

If your question relates to a specific order, then please quote your order number.

You have a statutory right to cancel your order for any reason within 14 days from the date you receive your order. You must notify us of this intent within the 14 day period. The item(s) must be unworn. If it has been washed or soiled, we cannot refund the item(s).

You can request for a refund or an exchange and need to fill in the return form that was sent with your order. The order must be packaged with the completed return form inside and you are responsible for ensuring the goods are packaged securely. Once we have received the goods, we will email you to notify you. We strongly recommend you obtain proof of postage.

The cost of returning the goods can only be refunded if you provide a receipt for the cost of the postage.

We will endeavour to process the refund as quickly as possible. All refunds will be completed within 14 days after we receive the goods, or earlier if you supply proof of postage.

Other


All of the fabric we use are all GOTS certified (Global Organic Textile Standard). This means the cotton manufacturers are inspected in their processes to ensure the textiles are produced to high standards ecologically and environmentally, socially and are also certified organic.

The trimmings such as binding are also pure organic cotton, however the thread is not organic.

All the poppers used in our clothing are all nickel-free.

Our fabric, sourced by our supplier, originate from India and Turkey where they are grown organically and sustainably from GOTS certified mills. Unfortunately cotton isn’t cultivated in the UK so this isn’t something we can keep British and reduce our environmental impact by using.

However our double jersey is British knitted and then printed here in the UK too. So that’s about as British and environmentally friendly as it can be!

Our British printers use baby-friendly inks which have regulatory data sheets. We specifically chose the type of printing so ensure the inks don’t pose any harm to babies or children.

There are phthalates known to be carcinogenic and hazardous to babies and children, which used to be used to make children’s toys. These have now been banned but are not in the use of baby and children’s clothing.

We think this is crazy so are making sure our prints don’t contain any of these nasty phthalates, just in case babies or children end up putting it in their mouths. Plus if it is carcinogenic to consume these plasticisers, then we don’t want them next to their skin either.

By creating an account, you can save your details securely for future orders. Unless you opt out, we will send you details of our sales, exclusive offers and sneak previews of new designs before anyone else!

Not currently but it is something we plan to do soon. We can always arrange something personally with you if you drop us an email and let us know what you need.

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